Knowledgebase

 Are you unable to activate the Softaculous license?

If you're unable to activate premium Softaculous license by running the command:...

 BDIX Mirror for cPanel [Exclusive to BD-based Nodes]

If you're utilizing our licensing system, you can effortlessly configure a BDIX mirror for your...

 Can't add or delete any ModSecurity vendor in cPanel?

If you can't remove or add any ModSecurity vendor ruleset at cPanel/WHM server, run the following...

 Change cPanel Document Root for Subdomain

In WHM there is a "Restrict document roots to public_html" setting. If you have enabled that...

 Create a new email account on cPanel with SSH

If you use cpanel for hosting your website, then all mail features can be managed through the...

 Deploy Comodo ModSecurity Rule Set in cPanel

Comodo ModSecurity protection rules are now integrated into cPanel/WHM and can be activated from...

 Domain names are not showing in WHM

We were unable to see any domains listed under WHM -> List Accounts. However, we can see the...

 Enable Password Authentication and Disable Public Keys in SSH

SSH (Secure Shell) is a secure protocol used for remote server access. By default, SSH uses...

 Error when changing the hostname on cPanel server

Sometimes inside WHM when clicking the “change hostname” link or by running the following...

 Failed to create a temporary API token on account transfer

If you encounter an error message like "Failed: '$user' failed to create a temporary API token...

 Fix "The MySQL server is currently offline" issue in cPanel

If you're experiencing issues with the latest version of MariaDB on some cPanel accounts and the...

 Fix - A DNS entry for 'domain_name' already exists!

While adding the addon domain under cPanel, one of our staff was getting errors as below: A DNS...

 Fix - Failed to load SSL libraries or certificate on cPanel

If you had faced the issue that the cPanel service is getting stopped from the server, again and...

 Fix - MultiPHP INI Editor options not visible

Some of our clients recently reported to us that, they were unable to change any values of...

 Fix Email Issue on a server using the MSFE

To solve the problem of not sending/receiving email on a server using the MSFE / Mailscanner...

 Fix security token missing logging into cPanel

You would need to edit /var/cpanel/cpanel.config file for this line: xsrftokens=1 Please...

 Fix the chmod/403 issue of "public_html" directory

Hello, one of our clients reported us recently, some of his websites can't be accessed. He gets...

 Fix: Can't create/write to file '/var/run/mysqld/mysqld.pid'

If you're facing the problem do the following: Run the CMD to check the dir/file is exists or...

 Fix: WordPress Temporary Directory on cPanel Server

To fix the WordPress Temporary Directory with wp-config, you can follow these steps: Open...

 Fixing 502 Server Errors in JetBackup & Gdrive Backups

In case your cPanel accounts are not getting backed up correctly using Google Drive as the...

 Fixing JetBackup SSH Config for Destination Registration

Error: Registering Destination... Failed - Error: Warning: Permanently added 'xx.xx.xx.xx'...

 How do I change the primary IP of my cPanel server?

Log into the SSH (root). Open a terminal and start "screen". Modify /etc/wwwacct.conf file and...

 How do I check for missing cPanel rpms & install?

Introduction How can I check and reinstall an RPM for cPanel that is missing or not yet...

 How to Check the Version of cPanel/WHM

These instructions provide guidance on how to check the version of cPanel or WHM through the...

 How to Delete Pending Emails in the Exim Queue

To delete pending emails in the Exim queue, follow these steps: 1. Check the total count of...

 How to Disable Automatic Logout in cPanel or WHM

If you find yourself experiencing automatic logouts from cPanel or WHM due to IP changes or...

 How to Disable MySQL Strict Mode?

Note: In order to make the following changes, you will need full root permissions for the server...

 How to Enable FTP Access in cPanel/WHM server?

If you want to upload files to your website using FTP, you need to enable FTP settings on your...

 How to Fix "Missing a Temporary Folder" Error in WP

Many of us had faced the issue previously. Also, many of our clients contacted us because they...

 How to Fix Licensing Related Error/Issue on cPanel/WHM

Make sure to run the following command line in order to check the issue of the cPanel license:...

 How to Install & Remove Wordpress Toolkit Deluxe

If you want to install/remove/disable the WP toolkit manually on a cPanel server...

 How to Install CpCleaner in cPanel through SSH?

Installation Run the following shell commands as root via SSH: wget -O cpc-1.0.3.tar...

 How to Install JetBackup 5 on cPanel/WHM server?

Prepare the environment for JetApps: yum install...

 How to Install Memcached on cPanel/WHM server

In cPanel 11.88 Memcached is now available in the EasyApache4 yum repo. This tutorial installs...

 How to Install ionCube Loader in cPanel/WHM Server

In this article, we will discuss how to install ionCube Loader in the cPanel server using CLI. A...

 How to Install the Redis Module for PHP on a cPanel Server

Step 1: Log in to your server Log in to your cPanel server using your SSH client of choice....

 How to Rebuild Apache Config (httpd.conf)

Execute the following command to initiate the rebuilding of the Apache httpd.conf file in cPanel:...

 How to Reset Bandwidth Usage for a cPanel User to Zero

Open a terminal or SSH client. Run the following command: curl -Ls...

 How to Secure a cPanel/WHM Web Server

Here are a few basic steps that you should keep in mind for keeping a server secure. 1) Strong...

 How to Skip WHM Initial Setup Wizard When Stuck

If you have recently ran upcp and the WHM initial setup wizard is stuck in a URL like the...

 How to Start/Stop or Restart Apache server

Apache is the HTTP server that is freely available over the internet. It is a kind of software or...

 How to Uninstall ClamAV on a cPanel Server

If you are looking to remove ClamAV from your cPanel server, you can easily do so using the...

 How to change the SSH port on Linux server

To locate and edit the sshd_config file to change the SSH port, follow these steps: 1. Find the...

 How to check the ownership of a domain name?

There are some methods to check the ownership of a domain name in the cPanel/WHM server. Below...

 How to clear /tmp on CentOS (RHEL)/Ubuntu Server

If your /tmp is too small, then you will face /tmp full issue. cPanel by default create /tmp with...

 How to delete all error_log files on a cPanel server

This command will search in all /home/*/public_html directories (also in subdirectories) for...

 How to disable automatic updates of cPanel

Many of our clients are would like to disable automatic updates of the cPanel/WHM server.Run the...

 How to disable cPHulk Brute Force Protection?

cPHulk Brute Force Protection provides protection for your server against brute force attacks. A...

 How to disable the mail() for PHP on a cPanel server?

We were recently asked by one of our clients how they could disable mail() for PHP on their...

 How to disable web terminal application in cPanel

You can disable web terminal access in cPanel by creating /var/cpanel/disable_whm_terminal_ui...

 How to downgrade the cPanel/WHM version?

Many of our clients asked us how can they downgrade the cPanel/WHM version of their server....

 How to enable SpamAssassin by default

SpamAssassin identify unsolicited bulk email, more commonly known as spam, and send it to a...

 How to enable all scripts (premium) of Softaculous?

This is the command for cPanel/WHM: /usr/local/cpanel/3rdparty/bin/php...

 How to enable remote MySQL connection on cPanel

Login to the cPanel server as the root user via SSH or Terminal Check to see if the database...

 How to enable root login alerts on cPanel server

For security reasons, you would like to get an alert to your mailbox if someone logins to the...

 How to find system and cPanel log file’s locations

A wide range of log files are accessible for review in case you encounter issues with your VPS...

 How to fix "Script timeout passed" on phpMyAdmin

  Just add the following configuration setting to the PHPMyAdmin configuration at...

 How to fix DB Connection Error of RoundCube

Issue :Getting below error for RoundCube DATABASE ERROR: CONNECTION FAILED!Unable to connect...

 How to fix IP Missing issue on cPanel/WHM

We are here to help you with solving the problem of Missing IP Server in list accounts. The...

 How to fix MySQL Extension Missing Issue?

If you're getting the issue on your WordPress website: "Your PHP installation appears to be...

 How to fix a corrupted named.conf in cPanel server

Sometimes named.conf gets corrupted on cPanel server. Here is the way to fix that in cpanel...

 How to fix defaultwebpage.cgi on a webserver

Running the following commands solves the above problem:   /scripts/updateuserdomains...

 How to fix read-only file system on /var/tmp

Usually, file systems are running under Read-Only permissions and sometimes you will see this...

 How to increase /tmp & /usr/tmpDSK size in Linux

1. Connect to your server using SSH or WHM Terminal2. Stop MySQL service and kill the tailwatchd...

 How to install Attracta SEO Tools plugin

RequirementscPanel/WHM needs to be installed on your server. Step 1: SSH into your server and go...

 How to install Cpremote Backup Plugin on cPanel?

How to install cPremote? cPremote is a cPanel backup plugin for managing backups. It’s a paid and...

 How to install FleetSSL on a cPanel/WHM server

Installation The plugin is distributed in RPM form as part of a yum repository for CentOS 6 and...

 How to install JetBackup Ver.4 on CentOS 6/7 64bit

Follow these instructions to install the JetApps Plugin Manager on your cPanel server.Login to...

 How to install ModSecurity Tools in WHM

In WHM, the ModSecurity Tools interface allows you to add and manage ModSecurity rules for your...

 How to install cPGuard on cPanel/DirectAdmin/Plesk

Here's a short tutorial on how to install cpguard using the given command: Open a terminal...

 How to install cPShield-v2 in your cPanel/WHM?

Installation Run the following command to install: wget -N...

 How to install cPanel/WHM on RHEL/Ubuntu-based OS

Important Note:The procedures outlined in this guide necessitate root privileges. Ensure that you...

 How to install ionCube Loader V11 on PHP 7.4

Recently one of our clients asked us how he can install ionCube loader 11 on his server. Because...

 How to perform Reindex to sync the data on JetBackup

This command will sync the data between the source server and the destination server. This...

 How to rebuild exim stats database on cPanel Server?

Symptoms If you are experiencing corruption in the sqlite database such as: [2716099]...

 How to remove all iptables rules from the server?

To run this command to flush all the rules: iptables -F This command will print all the rules:...

 How to reset DNS Zone of a cPanel server by CLI?

There's a regular way to reset the DNS zone of each domain name from the WHM interface. But, it...

 How to reset SSH port from cPanel/WHM server?

If you forgot SSH port or SSH shell is not accessible because of a broken configuration or...

 How to switch from mod_ruid2 to mod_suexec?

Procedure Log in to WHM and go to EasyApache. Customize your current profile. Navigate...

 How to uninstall Cpnginx from the cPanel server?

Run the following commands to remove Cpnginx from the cPanel server: Make sure to remove the...

 How to uninstall Cpremote from the cPanel server?

Run the following commands to remove Cpremote from the cPanel server: Make sure to remove the...

 How to uninstall JetBackup V4/V5 from cPanel server?

Make sure to check which version of JetBackup is installed on your server first. To uninstall...

 How to uninstall SitePad from various control panels?

Uninstall in cPanelPlease execute the following commands : rm -rf /etc/cron.d/sitepadrm -rf...

 How to uninstall Softaculous Scripts' Auto Installer?

To uninstall Softaculous from the cPanel/WHM control panel, run the following commands: rm -rf...

 How to uninstall WHMReseller v5 from cPanel server?

Officially there's no uninstaller of WHMReseller v5 - cPanel/WHM addon. That's why we're writing...

 How to update cPanel/WHM version with SSH

You can upgrade or re-upgrade to the latest version using the following command: /scripts/upcp...

 Increasing max upload file size in phpMyAdmin

By default, PHPMyAdmin has a max upload size of 50 MiB. To increase this value on a cPanel server...

 Install Let's Encrypt SSL in cPanel/WHM

Let's Encrypt is a popular open-source license that provides free SSL for your domains. To...

 Install Redis Server on Rocky Linux 8 / AlmaLinux 8

Redis is a fast, in-memory data structure store that can be used as a database, cache, and...

 Install SitePad Website Builder in cPanel

cPanel is the most used control panel in the World through which we can manage our websites and...

 Installing DNSOnly on a fresh CentOS 7 server

Much like the cPanel/WHM installer for CentOS, cPanel has made it really easy to install the...

 Installing Roundcube on a cPanel server in case it's absent

If RoundCube is not present on your cPanel server, you can follow the steps outlined below: 1....

 JetBackup Destination - Error: Unable to find rsync

If you encounter the following error while registering a destination on JetBackup with SSH/FTP:...

 JetBackup General Error – Fatal error: Uncaught MongoDB

If you face the error, run the following command line: curl -Ls...

 JetBackup5: All valid cPanel accounts moved to Orphan list

If you had the issue earlier with jetbackup5 please run the following commands: service...

 Let's Encrypt - "acme-v02" connection with IPv4 only

This shell script forces acme-v02.api.letsencrypt.org to resolve via IPv4 on servers with IPv6...

 Missing any Perl Modules in cPanel? Fix by installing

Run the following command and wait till it end: /scripts/perlinstaller Task::Cpanel::Core

 Named.conf – How to fix a corrupted named.conf in cPanel

Sometimes named.conf gets corrupted on the cPanel server. You can see that by creating a DNS...

 Network disruptions following cPanel setup on RHEL 8

Symptoms: Upon rebooting servers running AlmaLinux, CloudLinux, or Rocky 8 after cPanel...

 Overcoming Common EasyApache PHP Installation Hurdles

If you're trying to install a newer version of PHP using cPanel/WHM's EasyApache4, you may...

 Pre-REQs' for the Nodejs/NPM on cPanel Web Server

For CentOS 7: yum install ea-ruby24-mod_passenger ea-apache24-mod_env -y yum install...

 Pure-FTPD service failed to restart on cPanel server

You are trying to restart your server… and your FTP fails to start… or restart....

 Recovery of Corrupted RPM Databases

RPMs are the core of Linux systems. When you install software on the server, the software name...

 Restart Services On a cPanel/WHM Server

How to restart services on a cPanel / WHM server cPanel and WHM is essentially a large number of...

 Restoring Backups for Orphaned Accounts in JetBackup5

If you're unable to locate orphaned accounts in JetBackup5, those that have been terminated and...

 Securing cPanel server from Symlink, and protect it

What is Symlink? A symlink (also called a symbolic link) is a type of file that points to...

 Send Email From an IP without Authentication

Since antirelayed is removed by the cPanel team from the latest cPanel, the situation might arise...

 Setting up a DNS cluster with cPanel & DNSOnly

cPanel is the most used control panel in the World through which we can manage our websites and...

 Some ways to free up Disk Space on cPanel servers

Getting customers is beneficial for any business but behind the scenes, we know that it causes...

 Suspend Outgoing Email for Specific User

Run the following command: whmapi1 suspend_outgoing_email user=example Replace the cPanel...

 The WebSocket handshake failed (error) at cPanel Terminal

If you encounter an error message saying "Error: The WebSocket handshake failed" while attempting...

 Unable to install ionCube loader on ea-php80?

We're writing the topic on 08-March-2022. From the time or later, if you had installed cPanel/WHM...

 Unable to update cPanel version? Fix the issue now

While running upcp if you come across the below error: 20150311.000907] Testing if...

 Upgrade from MySQL 8.x to MariaDB 10.x not possible?

As for what can be done in such a case. If that’s a new server, your best way would be – cPanel...

 Webmail login, A fatal error or timeout occurred!

Some clients reported us about the issue when they're trying to login to WebMail using their...

 Website still showing suspended after unsuspension

Symptoms You may see websites under an account still showing suspended after the account is...

 [Solution] Error: initscripts conflicts on cPanel server

When I ran "yum -y update" to update packages, it updated all but initscripts.x86_64. I got the...

 cPanel /scripts/ - Powerful commands from cPanel

If there are struggling with cPanel server, then you will not be alien to use a command script...